Terms and Conditions

Last Updated: 1st November 2025

1. Introduction

These Terms and Conditions govern the use of this website and the provision of painting and decorating services by Reade The Room. By using this website or engaging our services, you agree to be bound by these terms.

2. Services

We provide professional painting and decorating services for residential and commercial properties throughout South Hams and the surrounding areas. All services are subject to availability and acceptance of quotations.

3. Quotations and Estimates

  • All quotations are valid for 30 days from the date of issue unless otherwise stated

  • Quotations are based on the information provided and a site inspection where applicable

  • We reserve the right to revise quotations if site conditions differ from those originally assessed

  • All prices are inclusive of VAT at the current rate where applicable

4. Booking and Payment Terms

  • A deposit of [percentage]% is required to secure your booking

  • The remaining balance is due upon completion of works unless alternative payment terms have been agreed in writing

  • Payment methods accepted include: [list payment methods]

  • Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

5. Cancellation Policy

  • Cancellations made more than 14 days before the scheduled start date will receive a full refund of the deposit

  • Cancellations made 7-14 days before the scheduled start date will incur a 50% cancellation fee

  • Cancellations made less than 7 days before the scheduled start date will forfeit the full deposit

  • We reserve the right to cancel or reschedule works due to circumstances beyond our control, in which case a full refund will be provided

6. Client Responsibilities

You agree to:

  • Provide clear access to all areas requiring work

  • Remove or protect valuable items and furniture as agreed

  • Ensure pets are secured away from work areas

  • Inform us of any hazardous materials or specific property conditions

  • Ensure payment is made according to agreed terms

7. Our Responsibilities

We will:

  • Carry out all work in a professional and workmanlike manner

  • Use reasonable care to minimise disruption and protect your property

  • Maintain appropriate public and employers' liability insurance

  • Comply with all relevant health and safety regulations

  • Clean work areas upon completion

8. Variations to Work

Any changes to the agreed scope of work must be confirmed in writing and may result in adjustments to the quoted price and timeline.

9. Warranty and Liability

  • We guarantee our workmanship for a period of [timeframe] from completion

  • This warranty covers defects arising from faulty workmanship but does not cover normal wear and tear, damage caused by third parties, or failure to maintain decorated surfaces

  • Our liability is limited to the value of the services provided

  • We maintain public liability insurance of [amount]

10. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, strikes, or supplier failures.

11. Intellectual Property

All content on this website, including text, images, and logos, is the property of [Company Name] and is protected by copyright law. Unauthorised use is prohibited.

12. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

13. Website Use

  • This website is provided for information purposes only

  • We make reasonable efforts to ensure information accuracy but do not guarantee completeness or accuracy

  • We reserve the right to modify or withdraw any part of the website without notice

14. Complaints Procedure

If you have a complaint about our services, please contact us in writing at [contact details]. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales (or Scotland/Northern Ireland as applicable). Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Continued use of our services constitutes acceptance of any modifications.

17. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions about these Terms and Conditions, please contact us:

[Company Name]
Address: [Full Address]
Telephone: [Phone Number]
Email: [Email Address]
Company Registration Number: [If applicable]
VAT Number: [If applicable]